Apr 16 2013
Olympus DSS Player Pro won’t open – Windows 7
I received a call from one of our users about a problem opening Olympus DSS Player Pro 4 (update 4.10.4) transcription module. It was working perfectly on Windows 7 until now.
When you double clicked on the shortcut to TpstWnd.exe an hourglass appeared briefly then nothing; there were no error messages. I opened task manager and could see the process running.
I started to troubleshoot by checking licence key, registry entries, changing compatibility setting and finally re-installing the application but none of this worked. I then turned to sysinternals suite procmon.exe and discovered some buffer overflows errors. This led me to start checking windows updates and sure enough it turned out to be kb2670838 and the only solution was to uninstall it.
Problem solved but if kb2670838 fixes something else for you then you may need to get a new version of the DSS Player Pro.
11/06/2013 @ 2:36 am
Worked like a champ, had to manually remove it from 4 clients’ machines but it got it working again. Thanks for the help!
28/06/2013 @ 8:32 am
Thanks so very much! This worked perfectly. Program opened right up. Really saved me!
03/07/2013 @ 9:33 pm
Thank you, worked for me and saved me a lot of time trying to figure out what to do!!
09/07/2013 @ 6:37 am
Worked like a charm. thanks for sharing
10/07/2013 @ 8:42 pm
Thank you. this was driving me nuts this morning. Task manager said the DictWnd.exe process was running, but I couldn’t even get it to display the starting splash screen. Uninstalled the KB2670838 update, and the dictation software’s back and working a treat.
29/07/2013 @ 6:00 am
Thanks so much for this post. Wasted a good two hours trying to work out why this had suddenly stopped working – uninstalled the update and ta-dah, transcription module up and running again 🙂
03/08/2013 @ 9:32 pm
I have spent DAYS trying to get this right. Uninstalling this update has not worked for me??
03/08/2013 @ 11:27 pm
thank you – I had to do a system restore as far back as possible and then uninstall the said update. It is now working. I will see what happens after the next windows update but am sure this will resolve the problem if it recurs 🙂 what a relief!
14/08/2013 @ 1:58 pm
You Beauty-thanks for sharing info, rebuild and issue still existed..until I read this!! Thanks
06/09/2013 @ 11:41 pm
How did you work that fix out?! I suspected it was an update but you get hundreds of them through so who know which one.
Its fantastic – been frustrating me for months and just one easy fix
Thank you
13/10/2013 @ 10:59 pm
This update comes automatically if you install IE10.
Cheers
04/12/2013 @ 4:06 am
I confirm this is currently the only fix we have.
Sadly, this update is needed for IE 10 and IE 11. Uninstalling KB2670838 comes at the price of using unsecure and oldish IE 9. Firefox and Chrome may not be used for some needed websites…
04/12/2013 @ 5:21 am
The real fix would be to update DSS Player Pro (Dictation and Transcription) to release 5. Please contact your pro Olympus reseller, there is a free upgrade from 4 to 5.
27/12/2013 @ 1:20 am
Thank you.
Worked like a charm.
Have a nice day
24/02/2014 @ 9:37 pm
Thanks for sharing this! In my case the application would crash when started. After uninstalling this hotfix problem solved. You saved me a lot of time troubleshooting DSS Player on several PCs!
12/04/2014 @ 7:27 am
Novacom is correct, there is a free upgrade. If you’re unable to contact your reseller, Google for DSS_Player_R5.0.14.0.zip or visit the following site:
http://www.opdsupport.com/downloads/download.html?path=1.%20Software/2.%20DSS%20Player%20Pro%20Release%205/1.%20Client/DSS_Player_R5.0.14.0.zip
If DSS Player Pro v4 is installed, v5 will recognize the license and do the right thing.
DSS Player v5.0.13.0 will NOT work on a fully updated Windows 7 install.
12/04/2014 @ 7:29 am
I just want to clarify that v5.0.14.0 WILL work, and v5.0.13.0 will NOT. There is also a v5.0.12.0, which I also assume does not work.
28/05/2014 @ 7:19 pm
I think have the Standard R2 version of the DSS player – I don’t think I ever upgraded it. However, suddenly as of this morning it will not open. Any suggestions of what to try will be appreciated!
04/06/2014 @ 3:52 am
I reinstall the update and the program still working.
26/08/2014 @ 8:13 am
my secretary cannot “import” the dictation I send to her via email. Any help would be appreciated.
28/09/2015 @ 9:47 am
did you ever get a fix for this? My software opens, but I can’t import the files into the software.
How To Fix Olympus Dss Player Error in Windows
21/01/2015 @ 5:38 pm
[…] Olympus DSS Player Pro won’t open – Windows 7 – Novacom is correct, there is a free upgrade. If you’re unable to contact your reseller, Google for DSS_Player_R5.0.14.0.zip or visit the following site:… […]